Contact & Support
How Can We Help?
Most questions are answered in our Responsible Play page, or the Privacy Policy. Still need help? Reach us any time:
- Email: [email protected]
- Response window: 09:00–18:00 AEST, Monday–Friday
- Average first-reply time: under 24 hours
Common Requests
| Request | What to include |
|---|---|
| Account deletion | Nickname + reason (optional). Data removed within 48 hours. |
| Self-exclusion | Nickname + duration (24 h, 7 days, 30 days, permanent). |
| Bug report | Game name, device, browser, steps to reproduce, screenshot (if possible). |
| Data export (APP 12) | Nickname + e-mail. We send a CSV of session history within 10 days. |
Urgent Well-Being Support
CraftySpin support cannot provide crisis counselling. If you feel distressed, please contact:
- Lifeline Australia – 13 11 14 (24 / 7)
- Gambling Help Online – 1800 858 858 (24 / 7)